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The
In-surgery, Post Consultation survey
Advantages
- The
post consulation survey is easier to monitor in terms
of collecting the required number of completed questionnaires..
- The
post consulation survey offers the possibility of individual GP reports, useful
for appraisals.
- The
post consulation survey can usually be completed over a shorter period of time.
Disadvantages
- The
post consultation survey does not have a question about
nurses. However there is a version of GPAQ specifically
for nurses (available from http://www.npcrdc.ac.uk/GPAQ__a_patient_questionnaire_for_general_practice_.htm downloads page). CMI can analyse either.
Tips
It is
helpful to have someone, a student maybe, looking after
the survey.
They can a) make sure participating patients are over 16
b) ask patients if they have five minutes to spare after
the consutation to fill in the form (a proportion of forms
which go out of the door will not make it back in time to
be included in the survey)
c) try to ensure an even spread of doctors surveyed, particularly
useful if individual reports are required.
The
Postal
survey
Advantages
- The
postal survey is possibly less intrusive into the daily
running of the surgery.
- The
postal survey asks a question about the nurses.
Disadvantages
- The
postal survey must have envelopes and postage added to
the cost.
- At
least twice the required number of returned questionnaires
must be sent out, together, usually, with a reminder letter
after a couple of weeks.
- Some
practices have found it difficult to collect the required
number of completed questionnaires for analysis.
- The postal survey usually needs more time to collect the number of questionnaires needed.
- There is no provision for individual GP reports. It can be done, but is not easy.
Tips
For
postal surveys, some practices have identified patients
(over 16 & still alive) who have attended the surgery
within the last year, and made a random selection of patients
from this list.
Tips
for both
For 2006/7 the question on 'Satisfaction' was omitted from the survey because some patients misinterpreted the question, giving lower than expected results.
As there
are still some older version of the questionnaires in existence, please print out and use either the latest postal or post-consultation questionnaire available from http://www.npcrdc.ac.uk/GPAQ__a_patient_questionnaire_for_general_practice_.htm the 'downloads' page.
A MINIMUM of 50 completed questionnaires is needed
per GP for statistical reliability, bearing in mind also that not all patients answer each question. Lower numbers (per GP) can be collected
for larger practices needing only overall practice reports (and not individual reports). See the Manual for more details.
Individual practices
can make copies royalty-free.
Select eligible patients, a representative sample (the
Manual is helpful on this).
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