Detailed Analysis and Reporting for GPAQ Patient Satisfaction Survey, licensed by Manchester University.


	2009/10 The system for patient surveys has changed from 1st April 2009. Practice based surveys are no longer required for QOF. They have been replaced by a national postal survey, organised centrally. This is outlined in “GMS contract 2009-10 - Letter from Dr Laurence Buckman, GPC Chairman” If you have any questions, please contact your PCT/Health Board, and if you should wish to carry out a GPAQ survey for appraisals or revalidation, please read on and contact us, we shall be pleased to help. *** CMI Publishing Ltd are pleased to offer an analysis and reporting service for the GPAQ (and formerly GPAS) patient satisfaction surveys. GPAQ is a patient questionnaire, originally developed as a research tool at the National Primary Care Research and Development Centre (NPCRDC) Manchester University, and subsequently modified for the 2004 GP contract. Data from the survey is used (anonymously) by the NPCRDC to produce national benchmarks, and for some of their research. We at CMI are licensed by Manchester University to offer an analysis and reporting service. We receive a great deal of background, information and support from Manchester which is reflected in the repports we produce for you. We use the statistics programme SPSS to analyse the GPAQ data. We have many years' experience analysing firstly GPAS, and now the new GPAQ surveys. Our reports are detailed, individual reports. We can also summarise the 'Comments' section of the questionnaire. Please ask us if you need this service. Summarising 'Comments' is not currently covered in our usual costings. A version of GPAQ is available specifically for nurses, and we also offer an analysis service for this. Questionnaires for all surveys are avalaible from http://www.npcrdc.ac.uk/GPAQ__a_patient_questionnaire_for_general_practice_.htm downloads page. We at CMI have produced a POSTER for your surgery which you can print and use. If you have problems contacting us at this e-mail address, please e-mail us at gpaq@hotmail.co.uk**. Analysis is available on request for additional questions, and also for the older, expanded, GPAS version of the questionnaire. Sample reports can be seen:
	Sample Practice Report Sample Individual GP Report Comparison Report Sample PCT Report In addition to your printed report(s) you will also receive a copy of all report(s) on CD. If we have analysed your results in previous year(s) you will also receive a short comparison report across the years.	To read these files, you will need Acrobat Reader on your computer. If you do not have it, you can download a free copy from the Adobe website, please click on the icon:
	Advantages for carrying out the survey as a PCT or Group of local practices Information on advantages/disadvantages of Postal vs Post Consultation versions of the survey (they cannot be mixed: they ask some different questions, and return different scores). Planning your survey: tips practices have fed back to us to streamline the exercise Q&As We welcome enquiries, and would be pleased to work with you to produce your survey report(s). Please contact Valerie with any questions, and for costings. Tel: 01440 785086 or (better) e-mail Valerie: gpaq@dsl.pipex.com We are, however, experiencing occasional problems with receiving e-mails. If you don't receive a reply within 2 days, please e-mail again to: gpaq@hotmail.co.uk Copyright © 2007-10 CMI Publishing Ltd. Site last updated February 2010