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2008/9 CMI Publishing Ltd are pleased to offer an analysis and reporting service for the GPAQ (and formerly GPAS) patient satisfaction surveys. GPAQ is a patient questionnaire, originally developed as a research tool at the National Primary Care Research and Development Centre (NPCRDC) Manchester University, and subsequently modified for the 2004 GP contract. Data from the survey is used (anonymously) by the NPCRDC to produce national benchmarks, and for some of their research. We at CMI are licensed by Manchester University to offer an analysis and reporting service. We receive a great deal of background, information and support from Manchester which is reflected in the repports we produce for you. We use the statistics programme SPSS to analyse the GPAQ data. We have many years' experience analysing firstly GPAS, and now the new GPAQ surveys. Our reports are detailed, individual reports. For the first time, and for questionnaires received early in the season, ie across this summer, we are piloting analysis of the 'Comments' section of the questionnaire. Do ask usif you would like to take part in this pilot study. (Analysis of text comments is not currently covered in our costings.) A version of GPAQ is available specifically for nurses, and we also offer an analysis service for this. Questionnaires for all surveys are avalaible from www.gpaq.info downloads page. We at CMI have produced a POSTER for your surgery which you can print and use. If you would like us to send you a laminated poster, please contact us. If you have problems with this e-mail address, e-mail us at gpaq@hotmail.co.uk. Analysis is available on request for additional questions, and also for the older, expanded, GPAS version of the questionnaire. Sample reports can be seen: |
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Advantages for carrying out the survey as a PCT or Group of local practices Information on advantages/disadvantages of Postal vs Post Consultation versions of the survey (they cannot be mixed: they ask some different questions, and return different scores). Planning your survey: tips practices have fed back to us to streamline the exercise Q&As We welcome enquiries, and would be pleased to work with you to produce your survey report(s). Please
contact Valerie with
any questions, and for costings. We are, however, experiencing occasional problems with receiving e-mails. Copyright © 2007-8 CMI Publishing Ltd. Site last updated September 2008 |
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